Frequently Asked Questions

How long does it take to receive my order?

All items are made to order. Please allow 7–10 business days for production before your order ships. Shipping times vary by location.

Do you accept returns or exchanges?

Because items are made to order, we do not accept returns or exchanges unless the item arrives damaged or defective.

What if my item arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement.

How do I choose the right size?

Please refer to the size chart listed on each product page. If you’re between sizes, we recommend sizing up for a more relaxed fit.

Can I change or cancel my order?

Orders begin production shortly after purchase, so changes or cancellations cannot be guaranteed once an order is placed.

How can I contact you?

You can reach us anytime through our Contact page or by emailing help@icustomme.com